Chilli FM understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our listeners and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

This Privacy Policy explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

We are Chilli FM. Our website address is: Any personal information that you provide to us may be shared across our brands and platforms (e.g websites or apps) and may be used in the ways described in this Privacy Policy. This Privacy Policy explains how we collect and use information about you when you interact with our radio, our social media, this website & our apps.

Information We Collect

The information we may collect about you will vary depending on how you interact and engage with us. It may include the following:

Personal identification & log data when using our website

We may collect your name, email address, device & browser information (IP address), user name and password.

Personal identification & log data when using our apps

While using our apps, we do not collect any personally identifiable information. The apps does use third party services that may collect information used to identify you. Third party service providers used by the app are Google Play Services (Android), Google Analytics for Firebase (Android),  OneSignal Push Notifications (Android,IOS).

We want to inform you that whenever you use our apps, in a case of an error in the app we collect data and information on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilising our services, the time and date of your use of the services, and other statistics.

Personal data when you communicate with our station, website or app

If you call, text, email or otherwise communicate with us, we may collect your name, phone number and a brief summary of your contribution or opinion.

Information We Collect From Other Sources

We may obtain additional information about you from trusted third parties and public sources. Please be aware that if you log in via Facebook or Twitter you will be giving Facebook and Twitter permission to share some of your details with us depending on your privacy settings on their site. For example, if your Facebook privacy settings are set to allow it, they will provide us with your public profile which includes your name, profile picture, emails address, age range, gender, language spoken and gender.

Links to Third-party Sites, Apps or Services

Our brands and platforms (e.g websites or apps) may contain links to other websites or apps. If you click on a third-party link, your will be directed to that website or app. Note that these external websites or apps are not operated by us. Therefore, we strongly advice you to review the Privacy Policy of these websites or apps. We have no control over and assume no responsibility for the content, privacy policies, or practises of any third-party websites, apps or their services.

How Do We Use Your Personal Information?

Under the GDPR, we must always have a lawful basis for using personal data. This may be because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email and post that you have opted-in to (you may unsubscribe or opt-out at any time by responding directly to any communication or contacting us).

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone and post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Who Do We Share Your Personal Information With?

Within our company

We may share your personal data with certain members of our company. Where they have access to your personal information they will use it only for the purposes set out in this Privacy Policy.


If you sign up for one of our partnered services, such as Radio Advertising, you will be providing your information directly to our third party partner. We advise that you check their privacy policy or statement to understand how they use your information.

They may share certain information with us, which we will only use for the reasons set out in this policy and this will not include sensitive personal information or financial information.


If you enter a competition, we may, if you have agreed, disclose your information to the competition sponsors. If you are a prize winner, we will give your information to the sponsors and share your information with the parties who assist us in providing prizes to the winners. We may carry out research or analysis, which contains your personal information, via our sites, and share aggregated responses to questions with our partner organisations.

Government authorities and third parties

How Long Do We Keep Your Personal Data?

We hold personal data for different purposes and the length of time we keep your information will vary depending on the services or products we are providing. We will only keep your data for a reasonable period of time, which is based on the purpose for which we are using your data. Once that purpose has been fulfilled, we will securely delete that data or anonymise your information (so that we, or anyone else, can no longer tell that data relates to you) unless we are required to retain the data longer for legal, tax or accounting reasons. To determine the period we store personal data, we always stick to these principles: – we will only keep your information for as long as we need to – we think about what type of information it is, the amount collected, how sensitive or intrusive it might be and any legal requirements we design our services so that we do not hold your personal information longer than we have to.

Your Rights in Respect of Your Personal Data

Data Protection laws give you certain rights in respect of your personal information. You have the following rights:

  • The right to rectification. The right to have your personal data corrected if it is inaccurate or incomplete. You can also manage some of this yourself if you have registered with us via one or more of our websites.
  • The right of access, commonly referred to as subject access, gives you the right to obtain a copy of your personal data, as well as other supplementary information.
  • The right to erasure. It’s a right where you can ask to have your personal data erased.
  • The right to object and opt-out of marketing. You have the right to object to the processing of your personal data. This includes the right to object to direct marketing. You will always be given the opportunity to opt-out of further direct marketing when you receive such communications from us.
  • The right to data portability. You have the right to move, copy or transfer certain personal information.
  • The right to restrict processing. You have the right to restrict the use of your information in certain circumstances.
  • The right to opt-out of automated individual decision-making. Right to restrict processing (including “profiling”). You have the right not to be subject to a decision based solely on automated processing, including profiling, which significantly affects you or produces legal effects.

Contact Us

If you wish to submit a request in relation to any of your rights above, please contact us at:

Changes to Privacy Policy

This Privacy Policy will be amended from time to time if we make any important changes in the way that we collect, store and use personal data. We will notify you where required.